COVID-19 Coronavirus At Gerber Life our top priority is and always has been the health, safety and well-being of both our employees and customers. As we monitor the latest news about COVID-19, we continue to serve our customers and are working to minimize any disruptions. CEO MESSAGE FAQs OTHER RESOURCES A Message from Our CEO To our valued customers, On behalf of everyone at Gerber Life Insurance, our hearts go out to all those impacted by COVID-19. These are unprecedented times, and our top priority is and always has been the health, safety, and well-being of our customers, our employees and our community. As we monitor the latest news about COVID-19, please be assured that we are doing everything we can to support your needs and remain committed to providing you with excellent customer service. We have transitioned nearly all of our Gerber Life associates to work at home to continue to serve you with minimal disruptions, while also doing our part to help reduce the spread of COVID-19. During this period of economic uncertainty, I personally want to reassure you that Gerber Life is a financially strong and stable company. We are managed to ensure long-term growth and financial stability with the majority of our portfolio in durable, high-quality investments. Rest assured, we are very well positioned to weather this crisis. We understand that you may be experiencing financial hardship as a result of the pandemic. If you are having trouble paying your premium due to COVID-19 or have any questions or concerns, please call us at 800-425-9294 and we can discuss different options available to you . If you want to manage your policies, you can access your eService account online 24/7. Now more than ever, we need to pull together and help each other. Gerber Life is donating to local organizations to support the communities where our associates live and work, doing what we can to help support those in need during these challenging times. We need to remain positive, stay strong and we will get through this together. We hope that you and your family stay healthy and safe, and we thank you for being a valued customer. Keith O’ Reilly President and CEO Gerber Life Insurance Company Frequently Asked Questions What happens if I’m unable to pay my premiums? We understand that you may be experiencing financial hardship due to the pandemic and we want to help you through this challenging time. If you are having trouble paying your premium, please call us at 800-425-9294 and we can discuss different options available to you. How is Gerber Life reacting to COVID-19? At Gerber Life our top priority is and always has been the health, safety and well-being of both our employees and customers. First, rest assured that we have the appropriate business continuity plans in place to serve our customers, protect our associates, and sustain the excellent service you have come to expect. Second, we understand that “business as usual” is not an option right now. Rest assured that our representatives are available and ready to help you remotely. We ask for your patience if you experience longer-than-normal wait times when calling us. You can always manage your policies online 24/7 through eService, or by phone using our self-service options. We are doing our best to minimize any disruptions. How has COVID-19 impacted Gerber Life? We know our customers want a strong company that will be there now and in the future. That’s why we (Gerber Life) are conservatively managed to ensure long-term growth and financial stability. We continue to maintain an “A” (Excellent) rating with AM Best1, most recently awarded in December 2020, the impartial reporting firm that rates insurance companies on financial stability, management skill and integrity. An “A” rating is assigned to companies that AM Best believes have an excellent ability to meet their ongoing insurance obligations. Our strength and stability allow us to fulfill our obligations and commitments to you and your family, most critically during time of economic uncertainty. We’ll be right here with you. What if I am experiencing financial hardship related to COVID-19? In these uncertain times, we understand the challenge you may face in keeping your life insurance policy in force. Should you need assistance, please call us at 800-425-9294 and we can discuss different options available to you. 1This rating is the third highest awarded out of thirteen possible categories. Have More Questions? Visit the CDC Website For the latest news and updates regarding COVID-19, please visit https://www.cdc.gov/. Manage Your Policy You can manage your policy online 24/7 through your eService log-in. Pay your bill, view policy documents, update your contact information, change beneficiaries and more - all online. Contact Us Rest assured, you can contact us here for questions about your policies or information about other Gerber Life products. Our representatives are available and ready to help.